Return and Refund Policy

Effective Date: February 2026

Thank you for shopping with NIIMBOT.UK.

We want you to be fully satisfied with your purchase. This Return & Refund Policy explains your rights and how returns, refunds, and faulty products are handled in accordance with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your Right to Cancel (Distance Selling Regulations)

If you purchase goods online, you have the legal right to cancel your order within 14 days of receiving your item for any reason.

You then have an additional 14 days to return the item to us after notifying us of cancellation.

To exercise your right to cancel, please contact us by email at support@niimbot.uk.

To qualify for a refund under this section:

  • The item must be unused and in resalable condition;
  • The item should be returned in its original packaging where possible;
  • You must provide proof of purchase.

We will refund the original purchase price, including standard delivery costs, within 14 days of receiving the returned goods or proof of return.

2. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, all products must be:

  • of satisfactory quality;
  • fit for purpose; and
  • as described.

If your item is faulty, damaged, or incorrect, please contact us as soon as possible at:

Email: support@niimbot.uk
WhatsApp: +44 7404 887485

To help us resolve the issue quickly, we may ask you to provide photos or a short video showing the fault.

If the product is confirmed to be faulty, damaged, or not as described, you will be entitled to a repair, replacement, or full refund in accordance with your legal rights.

We will cover reasonable return shipping costs for faulty or incorrect items.

3. Returns Eligibility

To be eligible for a return:

  • The item must be returned within the applicable return period;
  • The item must include all accessories, manuals, cables, and included components where applicable;
  • You must provide proof of purchase.

We reserve the right to reduce the refund amount if the item shows signs of excessive handling beyond what is necessary to inspect it.

4. Non-Returnable Items

The following items may not be eligible for return unless faulty:

  • Personalised or custom-made products;
  • Consumable items that have been opened or used;
  • Items damaged through misuse, accidental damage, or improper handling.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

Where applicable, refunds will be issued within 14 days of:

  • receiving the returned goods; or
  • receiving proof that the goods have been returned.

6. Return Shipping

If you are returning an item because you changed your mind, you are responsible for return shipping costs.

Original shipping costs are non-refundable unless:

  • the item is faulty;
  • the item is incorrect; or
  • we are legally required to refund delivery charges.

7. How to Start a Return

To request a return or refund, please contact us with your order number and reason for return.

Email: support@niimbot.uk
Website: www.niimbot.uk
WhatsApp: +44 7404 887485

8. Contact Information

NIIMBOT.UK
Website: www.niimbot.uk
Email: support@niimbot.uk

Registered Address:
DNA UK Imports LTD
128 City Road
London
EC1V 2NX
United Kingdom

Office Contact Number:
+44 2045 021664