Privacy Policy
Last Updated: 1 October 2026
This Privacy Policy explains how DNA UK IMPORTS LTD (Company Number 16842060), trading as NIIMBOT UK (niimbot.uk), collects, uses, stores, shares and protects your personal information when you visit our website, place an order with us directly or through an online marketplace, or contact us.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). We are registered with the Information Commissioner's Office (ICO) as a data controller under registration number ZC144392.
Who We Are
| Business | DNA UK IMPORTS LTD trading as NIIMBOT UK (niimbot.uk) |
|---|---|
| Company Number | 16842060 |
| ICO Registration Number | ZC144392 |
| Registered Office | 128 City Road, London EC1V 2NX, United Kingdom |
| Website | https://niimbot.uk |
| support@niimbot.uk |
Information We Collect
Depending on how you use our website or buy from us, we may collect:
- Name
- Company name (where applicable)
- Billing and delivery address
- Email address
- Telephone number
- Order history
- Payment confirmation (we do not receive or store your full card details)
- Customer service enquiries
- Warranty and returns information
- IP address, browser information and website usage data
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Arrange delivery.
- Process payments.
- Provide customer support.
- Manage warranties and returns.
- Improve our website and services.
- Prevent fraud.
- Comply with legal and accounting obligations.
- Send marketing communications where you have chosen to receive them.
We only process your personal information where permitted under UK data protection law.
Legal Basis for Processing
We process your personal information on the following legal bases under UK GDPR:
- Contract: to process, fulfil and deliver your order, and to handle returns and warranty claims.
- Legal obligation: to keep tax, accounting and other records required by law.
- Legitimate interests: to prevent fraud, keep our website secure and improve our products and services.
- Consent: to send you marketing communications and to use non-essential cookies. You can withdraw your consent at any time.
Sharing Your Personal Information
We only share your personal information where necessary to operate our business, fulfil your orders, process payments, deliver products, provide customer support or comply with legal obligations.
We do not sell your personal information to third parties.
Your information may be shared with trusted third parties including:
- Our ecommerce platform provider, Shopify.
- Secure payment providers.
- Warehouse, fulfilment and logistics providers, including Mintsoft and our UK warehouse.
- Delivery and courier companies.
- Website analytics and advertising providers.
- Email marketing providers where you have subscribed.
- Professional advisers.
- Government authorities where required by law.
Where personal information is transferred outside the United Kingdom, appropriate safeguards are used in accordance with UK data protection law.
Marketplace Orders
We also sell through online marketplaces including Debenhams, The Range, B&Q and Tesco. When you order NIIMBOT UK products through a marketplace, the marketplace passes us your name, delivery address and order details so we can fulfil and deliver your order. We use this information only for that purpose and handle it in line with this Privacy Policy. The privacy policy of the marketplace also applies to your use of their website.
Cookies
We use cookies and similar technologies to operate our website, improve performance, analyse visitor activity and measure advertising effectiveness.
For more information about how we use cookies, please see our Cookie Policy.
Marketing
If you subscribe to receive marketing communications, we may send you information about new products, promotions and offers. You may unsubscribe at any time using the unsubscribe link included in every marketing email.
Data Retention
We keep order, invoice and other financial records for six years, as required by UK tax and company law. Other personal information is kept only for as long as needed to fulfil orders, provide customer support and handle warranty claims, and is then deleted. Marketing data is kept until you unsubscribe.
Security
We use appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, loss or misuse.
Your Rights
Under UK GDPR you have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion where applicable.
- Restrict or object to processing.
- Withdraw consent where applicable.
- Lodge a complaint with the Information Commissioner's Office (ICO).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
| Business | DNA UK IMPORTS LTD trading as NIIMBOT UK (niimbot.uk) |
|---|---|
| Company Number | 16842060 |
| ICO Registration Number | ZC144392 |
| Registered Office | 128 City Road, London EC1V 2NX, United Kingdom |
| Website | https://niimbot.uk |
| support@niimbot.uk |
If you wish to exercise any of your privacy rights, please contact us using the details above and we will respond in accordance with applicable UK data protection law.
If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO). Further information is available at https://ico.org.uk.
Effective Date: 1 October 2026
