Shipping and Returns

Shipping

We offer free Royal Mail shipping on all UK orders. There is no minimum order value required.

• Orders are dispatched on business days.
• Delivery times are estimates and may be affected by Royal Mail delays or peak periods.
• Delivery updates will be sent by email where tracking is available.
• Please check that the delivery address is correct before completing the order.

Change of Mind Returns

If you purchased online and change your mind, you must notify us within 14 calendar days after receiving the order. You then have a further 14 calendar days to return the products.

Returned products should include:

• The original product and packaging
• All accessories, cables, manuals and included items
• The order number or proof of purchase

You may inspect a product as you would in a shop. We may reduce the refund if the product has been used, damaged or handled beyond what is reasonably necessary to inspect it.

£5 Royal Mail Return Charge

A £5 return charge applies to each return parcel booked through our Royal Mail returns service when the return is due to a change of mind, an incorrect product selection or another reason that is not a product fault.

The £5 charge will be deducted from the refund. This charge covers the Royal Mail return service and processing of the return.

If you arrange and pay for the return using another carrier, the £5 Royal Mail charge will not apply. You remain responsible for the return parcel until it has been delivered to us, so please use a tracked service and retain proof of postage.

Book Your Royal Mail Return

Follow the link below to create your Royal Mail return. You can generate a returns label for drop off or arrange for Royal Mail to collect the parcel.

A £5 charge applies to change of mind returns booked through this service.

Faulty, Damaged or Incorrect Products

Please contact us before returning a product that you believe is faulty, damaged, incorrect or not as described. Include your order number, a description of the problem and photographs or a short video where possible.

If the return is confirmed as a manufacturing fault, delivery error or another issue covered by your statutory rights, there will be no £5 return charge. We will provide an appropriate remedy, which may include a repair, replacement or refund.

This policy does not affect your statutory rights under UK consumer law.

How to Return an Order

Refunds

Approved refunds will be issued to the original payment method. We may wait until the returned goods have been received or until you provide evidence that they have been sent.

When the £5 Royal Mail return charge applies, it will be deducted from the refund. Bank and card processing times may vary after the refund has been issued.

If an order qualified for free outbound shipping, there is no original standard delivery charge to refund.

Need Help With a Return?

Contact our support team before returning any product that may be faulty.

Email: support@niimbot.uk
Telephone: +44 2045 021664
WhatsApp: +44 7404 887485