Effective Date: 15 August 2026

Thank you for shopping with NIIMBOT.UK.

We want you to be fully satisfied with your purchase. This policy explains your rights and how we handle cancellations, returns, refunds and faulty products under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your Right to Cancel an Online Order

If you are a consumer who purchased goods online, you normally have the legal right to cancel the order within 14 calendar days after receiving the goods, without providing a reason.

You must tell us that you wish to cancel before the 14 day cancellation period expires. After notifying us, you have a further 14 calendar days to return the goods.

To cancel an order, email support@niimbot.uk and include your order number and a clear statement that you wish to cancel.

Certain products may be excluded from the right to cancel where a specific legal exception applies. These exceptions are explained below.

2. Product Condition and Inspection

You may inspect a product in the same way that you would reasonably inspect it in a physical shop.

Where possible, returned products should include:

• The original product and packaging
• All accessories, cables, manuals and included components
• Any promotional items supplied with the product
• The order number or other proof of purchase

We may reduce the refund to reflect any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and operation of the product. Removing packaging only to inspect a product will not automatically prevent a return.

3. Change of Mind Return Costs

If you return a product because you changed your mind, selected the incorrect product or no longer require it, you are responsible for the direct cost of returning it.

You may use our convenient Royal Mail returns service. A £5 return charge applies to each return parcel booked through this service. The charge will be deducted from your refund.

If you arrange and pay for the return using another carrier, the £5 Royal Mail charge will not apply. You will be responsible for the carrier cost and the parcel until it has been delivered to us.

Please use a tracked service and retain the receipt and proof of postage until the return has been completed.

Book a Royal Mail Return

Use the link below to generate a Royal Mail return label for drop off or to arrange collection from your address.

The £5 charge applies to change of mind returns booked through this service.

4. Faulty, Damaged, Incorrect or Misdescribed Products

Under the Consumer Rights Act 2015, products must be:

• Of satisfactory quality
• Fit for their intended purpose
• As described

If a product is faulty, damaged, incorrect or not as described, please contact us before returning it.

Include your order number, a description of the problem and photographs or a short video where possible. This information helps us assess the issue and resolve it more quickly.

If the product is confirmed as faulty, damaged, incorrect or not as described, there will be no £5 return charge. We will provide a prepaid return method or reimburse reasonable return costs agreed with us in advance.

Depending on the circumstances and your legal rights, the available remedy may include a repair, replacement, price reduction or refund.

5. Returning Printers With Batteries

NIIMBOT printers contain rechargeable batteries. Before returning a printer:

• Switch the printer off completely
• Protect it from accidental activation during transport
• Pack it securely to prevent movement or damage
• Include the battery inside the printer as originally supplied

Do not post a printer with a battery that is swollen, leaking, unusually hot, punctured or severely damaged. Contact us first so that we can provide safe return instructions.

6. Products That May Not Be Returnable

The following products may be excluded from change of mind returns where permitted by law:

• Personalised or custom-made products
• Sealed products that are not suitable for return for health or hygiene reasons after the seal has been broken
• Sealed computer software, audio or video products after the seal has been broken
• Products that have become inseparably mixed with other items after delivery

Opened label rolls and other consumable products are not automatically excluded. However, any refund may be reduced where use or excessive handling has reduced the resale value.

These exclusions do not remove your rights where a product is faulty, damaged, incorrect or not as described.

7. Refunds

For a valid cancellation, we will refund the amount paid for the returned products and the cost of standard outbound delivery, if a standard delivery charge was paid.

NIIMBOT.UK currently provides free standard Royal Mail delivery, so there is normally no standard outbound delivery charge to refund.

If you selected a premium or expedited delivery service, we are only required to refund an amount equal to the standard delivery option.

Refunds will be issued to the original payment method unless you expressly agree to another method. You will not be charged a payment fee for receiving the refund.

We will process the refund without undue delay and no later than 14 days after:

• We receive the returned goods; or
• You provide evidence that the goods have been returned, whichever happens first.

Bank and card processing times may vary after the refund has been issued.

8. How to Start a Return

Please do not send returns to our registered office unless our support team has instructed you to do so. Use the address shown on the authorised Royal Mail return label or the return instructions provided by our team.

9. Business Purchases

The statutory cancellation rights described in this policy apply to consumers. If you purchased products wholly or mainly for business purposes, separate business terms may apply. Please contact us to discuss a business return.

10. Your Statutory Rights

Nothing in this policy limits or removes any statutory rights available to you under UK consumer law.

Contact NIIMBOT.UK

Please contact our support team if you need assistance with a return, refund or faulty product.

Email: support@niimbot.uk
Website: www.niimbot.uk
Office: +44 2045 021664
WhatsApp: +44 7404 887485

DNA UK Imports LTD
Company Number: 16842060
128 City Road
London, EC1V 2NX
United Kingdom