Privacy policy

Last Updated: 30 June 2026

This Privacy Policy explains how DNA UK IMPORTS LTD (Company Number 16842060), trading as NIIMBOT UK, collects, uses, stores, shares and protects your personal information when you visit our website, place an order or contact us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who We Are

Business DNA UK IMPORTS LTD trading as NIIMBOT UK
Company Number 16842060
Registered Office 128 City Road, London EC1V 2NX, United Kingdom
Website https://niimbot.uk
Email support@niimbot.uk

Information We Collect

Depending on how you use our website, we may collect:

  • Name
  • Company name (where applicable)
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order history
  • Payment confirmation
  • Customer service enquiries
  • Warranty and returns information
  • IP address, browser information and website usage data

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange delivery.
  • Process payments.
  • Provide customer support.
  • Manage warranties and returns.
  • Improve our website and services.
  • Prevent fraud.
  • Comply with legal and accounting obligations.
  • Send marketing communications where you have chosen to receive them.

We only process your personal information where permitted under UK data protection law.

Sharing Your Personal Information

We only share your personal information where necessary to operate our business, fulfil your orders, process payments, deliver products, provide customer support or comply with legal obligations.

We do not sell your personal information to third parties.

Your information may be shared with trusted third parties including:

  • Our ecommerce platform provider.
  • Secure payment providers.
  • Warehouse, fulfilment and logistics providers.
  • Delivery and courier companies.
  • Website analytics and advertising providers.
  • Email marketing providers where you have subscribed.
  • Professional advisers.
  • Government authorities where required by law.

Where personal information is transferred outside the United Kingdom, appropriate safeguards are used in accordance with UK data protection law.

Cookies

We use cookies and similar technologies to operate our website, improve performance, analyse visitor activity and measure advertising effectiveness.

For more information about how we use cookies, please see our Cookie Policy.

Marketing

If you subscribe to receive marketing communications, we may send you information about new products, promotions and offers. You may unsubscribe at any time using the unsubscribe link included in every marketing email.

Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide customer support and comply with legal and accounting obligations. Where required by law, certain records may be retained for up to six years.

Security

We use appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, loss or misuse.

Your Rights

Under UK GDPR you have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion where applicable.
  • Restrict or object to processing.
  • Withdraw consent where applicable.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Business DNA UK IMPORTS LTD trading as NIIMBOT UK
Company Number 16842060
Registered Office 128 City Road, London EC1V 2NX, United Kingdom
Website https://niimbot.uk
Email support@niimbot.uk

If you wish to exercise any of your privacy rights, please contact us using the details above and we will respond in accordance with applicable UK data protection law.

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO). Further information is available at https://ico.org.uk.

Effective Date: 30 June 2026